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Aug 21, 2006
Zen Internet has
announced the availability of Zen Enhanced Care, a business-grade Broadband
Service Level Guarantee, as option on all of its broadband services, including
the latest up to 8Mb services, Zen 8000 Lite and Zen Office 8000 Max.
This option is
available for £12.00 per month (excluding VAT). According to the ISP, Enhanced
Care subscribers will be able to take advantage of a dedicated Support Team
offering guaranteed response and resolution times in the event of any faults
found with their broadband service. The service is supplied for a minimum term
of 1 month, which is in line with Zen's minimum term broadband contract. Within
this, Zen says it is committing itself to a one working hour response time in
respect of all technical support broadband fault enquiries, and a sixteen
working hour resolution time for all broadband faults found to have origination
with the Zen supplied DSL circuit or within the Zen network.
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