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Aug 8, 2006
Which? has released the results of a survey
that rates the quality of customer service provided by broadband service
providers in the UK.
A survey of nearly 15,700 Which? members
shows that 34 percent of BT’s, 25 percent of AOL’s and 20 percent of NTL’s
customers said they were very satisfied with the service they received.
Zen Internet has received top ratings for
its customer service, online and phone support, speed, reliability and for
being easy to set up. About 77 percent of Zen users were very satisfied with
the company’s overall service, while Global and Waitrose have received a 72
percent approval rating.
The ‘free’ broadband services reviewed by
Which? – Sky, Carphone Warehouse and Orange
– required users to subscribe to another paid-for service as well as ties up
subscribers for a lengthy period.
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