|
|
|
|
|
PIPEX reports on ADSL survey results from uSwitch
|
|
Jun 19, 2006
PIPEX announced that it has topped the chart among major ADSL broadband suppliers in a nationwide survey carried out by price comparison website uSwitch.com and YouGov. According to a company press release, PIPEX outranked the four largest ADSL suppliers BT, Tiscali, AOL and Wanadoo, as well as cable operator ntl, in the research measuring customer satisfaction.
The survey asked 16,000 broadband users to assess their supplier for aspects such as customer service, technical support, connection speed, value for money and whether they would recommend to a friend. The results showed that 95 percent of PIPEX customers would consider recommending the service to a friend – with 42 percent saying they would "definitely" recommend. Meanwhile, 80 percent of PIPEX customers were satisfied with their speed/usage and payment plans, while 89 percent were satisfied with the quality of the PIPEX connection.
According to PIPEX CEO Mike Read, the survey highlights that there is more to the broadband market than price alone. "A few of the smaller suppliers have gone for headline-grabbing deals recently. But at the end of the day, customers don't want the hassle of having to keep switching providers, they just want value for money and good customer service," he explained.
|
|
|
|
