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Jun 19, 2006
PIPEX announced
that it has topped the chart among major ADSL broadband suppliers in a
nationwide survey carried out by price comparison website uSwitch.com and
YouGov. According to a company press release, PIPEX outranked the four largest
ADSL suppliers BT, Tiscali, AOL and Wanadoo, as well as cable operator ntl, in
the research measuring customer satisfaction.
The survey asked
16,000 broadband users to assess their supplier for aspects such as customer service,
technical support, connection speed, value for money and whether they would
recommend to a friend. The results showed that 95 percent of PIPEX customers
would consider recommending the service to a friend – with 42 percent saying
they would “definitely” recommend. Meanwhile, 80 percent of PIPEX customers
were satisfied with their speed/usage and payment plans, while 89 percent were
satisfied with the quality of the PIPEX connection.
According to PIPEX
CEO Mike Read, the survey highlights that there is more to the broadband market
than price alone. “A few of the smaller suppliers have gone for
headline-grabbing deals recently. But at the end of the day, customers don’t
want the hassle of having to keep switching providers, they just want value for
money and good customer service,” he explained.
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